Tracy Gilliam
 

OFFICE POLICIES

* Respect for personal and professional boundaries (yours and mine) are required. I will be on time, prepared and focused on your needs. I expect you to have the same courtesy for my effort and my time.

* There is client parking in the driveway in front of the "Client Parking" sign. If there is already a car there, please do not block them in, as we may be running late or you may be early. An additional "client in session notice" will be the sign by the door asking you to have a seat if I am still in session. Realize some clients may have been dropped off by a caregiver.

* Should you need to leave a check or pick up something, there is a box on the table by the front door for that purpose.

* I no longer have the luxury of extra space for clients to arrive early, or to linger after a session, and still have time to be able to prepare the room. Please adhere to your scheduled time slot as much as possible. Should you need to come early or stay later than scheduled, please clear it with me first.

* My phone ringer is turned off during the day and the volume on the speaker is turned down at night so as not to disturb clients or my personal time. Please feel free to leave a message for me when it is convenient for you. I do check for the blinking light between sessions and will return your call the same business day a message is received. Should a call be made after hours, it may be the following day before you receive a reply. You may also e-mail me at tg-rmt@verizon.net

* If you are ill or recovering from an illness I ask that you be free from symptoms for 24 hours before your session. Massage can spread a fever or symptoms through your system if you have not fully recovered. Illness is anything that can be transferred, including Poison Ivy/ Oak.

* Please try to give at least 24 hour notice if you need to cancel our session. A bill may be sent for the time scheduled if you do not show or call within this time frame. ( I realize there are always emergency exceptions-see above) Three "no shows" will result in a termination of our business relationship.

* I maintain a cancellation list of people to call should an opening occur. If you would like to be on this list, let me know. Please Do Not call a friend to fill your spot if you cancel - that is the purpose of this list! You may call 512-869-0509 and let me know your friend would like the appointment, and if prior listed names are not interested I will be happy to call your friend.

* The discount for the 3-1 hour, 7-1 hour or 3-90 minute sessions is valid ONLY if the sessions are prepaid. Prepaid is prior to or on the first session.

* If you forget your checkbook, payment is still due the day of the session or there will be a $15.00 processing fee added to the total. I have a box on the porch where you can drop off the check should I be in session.

* Returned checks are charged a fee and result in your becoming a "cash only" client.

* Communication is important. Please let me know about your comfort level during the session. This includes techniques and pressure, as well as lighting, sound and room temperature or any boundary issues you may have (ticklish, no scalp work, etc.) Discussions are kept confidential and information is not shared with others (insurance, physician) without your signed consent.

* Please keep me informed of any address or phone changes so that my files are accurate. I do not sell or share this information with anyone.

* If you do not wish to receive mailings (discounts, upcoming events, etc.) and did not indicate so on your original intake form, please let me know.

* I provide referrals to other health care practitioners in the area, particularly if I do not feel I can adequately meet your needs.

* You will receive one free session for every four referrals that book a session with my practice.

* Gift certificates are valid for six months from the date of purchase.

* Discounts from coupons, specials or birthday cards must be presented in order to be applied to session fee. No exceptions.

 

 
For Appointments EMAIL me or Call (512) 869-0509
PO Box 1866, Georgetown, Texas 78627
Ortho-Bionomy® and the Sand Dollar symbols are
registered trademarks of the Society of Ortho-Bionomy International®
and are used with permission